Shipping Policy
Order Processing
Orders are generally processed within:
1-3 Business Days
Processing may take longer during:
- Sales Events
- Holiday Periods
- High-Demand Seasons
Shipping Times
Domestic Orders
Estimated Delivery:
3-7 Business Days
International Orders
Estimated Delivery:
7-21 Business Days
Delivery estimates may vary depending on destination and courier operations.
Shipping Charges
Shipping fees are calculated during checkout based on:
- Delivery Location
- Package Weight
- Shipping Method
International customers are responsible for any customs duties, taxes, or import fees.
Tracking Information
Once your order is dispatched, you will receive:
- Shipping Confirmation
- Tracking Number
- Courier Details
via email or SMS.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
ZALORE is not responsible for delays or delivery failures resulting from incorrect addresses.
Shipping Delays
Delivery delays may occur due to:
- Weather Conditions
- Customs Clearance
- Carrier Delays
- Public Holidays
- Natural Disasters
- Other Events Beyond Our Control
ZALORE shall not be held liable for such delays.
Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact our support team within 48 hours of delivery.
Our team will investigate and provide an appropriate resolution.
Contact Us
ZALORE Beauty
🕒 Monday - Friday | 9:00 AM - 6:00 PM
ZALORE