Return & Refund Policy

Important Notice

Due to hygiene, safety, and quality assurance standards, all products sold by ZALORE are non-returnable and non-refundable after successful delivery.

Non-Refundable Items

We do not accept returns or issue refunds for:

• Change of mind
• Personal preference
• Incorrect product selection
• Opened products
• Used products
• Allergy or skin compatibility concerns
• Promotional or discounted purchases

Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective item
• An incorrect order

Please contact us within 48 hours of delivery.

Customers must provide:

• Order Number
• Photos of the product
• Photos of packaging
• Description of the issue

Resolution Process

After verification, ZALORE may provide:

• Replacement Product
• Store Credit
• Alternative Resolution

at our sole discretion.

Refund Exceptions

Refunds may only be considered if:

• A replacement cannot be provided
• The issue is verified by our support team

Approved refunds will be processed within 7-14 business days to the original payment method.